Terms of Service
These terms govern bookings and guest Wi-Fi access for City of Trees House operated by Good Reviews Only LLC.
Booking and Payment
The stay price is calculated from live nightly rates, direct-booking pricing, applicable discounts, optional pet charges, and government tax. Each payment method displays its exact checkout total before commitment. Reservations confirm only after the full payment clears. Stripe and PayPal use verified provider responses; Zelle, Venmo, and Cash App transfers confirm once we receive and verify payment. A notification email alone is not proof of payment.
Payment Holds
Transfer and checkout methods create a temporary hold shown during checkout. An unpaid or unverified hold expires automatically. A booking is not confirmed until the site and confirmation email say it is confirmed.
Cancellation and Refunds
For stays of 1–27 nights: full refund until 30 days before check-in; 50% of the stay price refunded from 7 to fewer than 30 days before check-in; no stay-price refund less than 7 days before check-in. Taxes for unused nights are refunded. Cancel within 24 hours of confirmation for a full refund of everything paid if confirmed at least 72 hours before check-in. Deadlines are at 4:00 PM Pacific on the applicable date.
Reservations confirmed within 14 days of check-in use our Limited policy: full refund until 14 days before check-in, 50% of the stay price refunded from 7 to fewer than 14 days before check-in, and no stay-price refund less than 7 days before check-in. The same 24-hour cancellation period applies when eligible.
These are our direct-booking terms. Airbnb may offer paid extended cancellation separately; it is purchased from Airbnb and is not included in a direct booking. Other booking channels may have different deadlines or optional protection. Always review the terms shown for your reservation. Refund timing and method depend on the payment rail; transfers may require a manual return to the original sender.
Guest Responsibilities
The primary renter must be at least 25 years old; other registered guests may be younger. Maximum occupancy is 10 guests. Pets must be disclosed and approved. Smoking and vaping are prohibited everywhere on the property, indoors and outdoors. Loud noise is not allowed after 10 PM or before 7 AM. One vehicle may park in the driveway; additional street parking must not block neighboring driveways. Exterior cameras monitor the driveway and front doorway and record video and audio; there are no indoor cameras. Guests are responsible for damage beyond normal wear.
Guest Wi-Fi
Guest Wi-Fi is a convenience. Do not use it for unlawful activity, attempts to access other devices, excessive automated traffic, or conduct that threatens the network or others. We may limit or suspend access to protect security and service quality. Availability and speed are not guaranteed, and guests remain responsible for securing their own devices and accounts. Marketing is never required for access. Only an eligible direct-booking guest may separately request marketing email after connecting; marketplace-sourced contact information is not used for marketing or to move current, future, or repeat bookings off that marketplace. Optional phone numbers are used only for stay or Wi-Fi support and never for promotional texts.
Governing Law
California law governs these terms. Contact info@goodreviewsonly.com with questions.
Indoor Gas Fireplace
The indoor gas fireplace is not available for guest use.